Professional Solutions, LLC

Field Service Representative (FSR)

US-CA-Camp Pendleton | US-NC-Camp Lejeune
1 month ago
Secondary Job Title
N/A
Category
Information Technology

Overview

The Field Service Representative will support a team, based mainly at Quantico, that is tasked with supporting the enterprise training system in the areas of program management, systems engineering, and customer support.  In this role, you will be an integral member of the customer support team.

 

The candidate must have the ability to operate effectively under pressure adhering to the ProSol Core Values of Agility: rapid adaptation to the changing requirements and environment of our clients; Excellence: Service quality that exceeds the expectations of our clients; Integrity: Accountability and honesty−always doing the right thing; and Long Term Commitment: Unquestioned loyalty and dedication to our clients, partners and employees.

Responsibilities

ProSol is seeking a highly qualified candidate to provide customer support for a web training information system for our United States Marine Corps customer at Camp Lejeune, NC. In this role, you will train and support USMC training system users, assist with the fielding of new modules, and relay recommendations provided by the user community to management.

 

In order to be successful in this role, we are looking for candidates that have the following skills, experience, and abilities working within MCTIMS and the Marine Corps Systems Approach to Training: 

  • Knowledge of the application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications
  • Experience with the design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications
  • Experience with the design, documentation, testing, creation or modification of computer programs related to machine operating systems

Your approach and work ethic should be described by the following:

  • Ability to work independently and manage priorities
  • Priority of learning your customer's business and drivers in order to ensure that your work products support their mission in a way that makes sense for the culture
  • Find and offer solutions, not problems
  • Proactive; you make and meet commitments and you execute brilliantly.
  • Ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission
  • Strong organizational skills, with the ability to work on multiple tasks/initiatives with multiple deadlines
  • Quick study with a unique ability to adapt to new environments and to assimilate information quickly.
  • Excellent communication and interpersonal skills

Qualifications

In order to be successful in this role, we expect that qualified candidates will have the following skills, experience, and credentials:

  • Well-versed in the USMC Systems Approach to Training
  • Knowledge of Training Systems & Processes
  • Knowledge of Unit and Individual Training Management
  • Experience in the development of Course Curricula
  • Experience in providing classroom training
  • Great customer service, communication, and writing skills
  • Abie to work independently and manage priorities
  • Able to effectively communicate at all levels of the Marine Corps rank structure

The following experience is highly desired:

  • Experience with providing desk side/phone support and training
  • Experience with Defense Connect Online
  • Experience with conducting training via web/online resources

Education & Experience Requirements

  • 4+ years as a Training Instructor or equivalent role including direct experience in a training role support the USMC
  • Experience with a Change Management or Software Change Request system
  • Experience with the Marine Corps Training Information Management System (MCTIMS)

Security Clearance

Secret

Physical Demands

Work is primarily performed in an office environment. Typically employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives.

Schedule

  • Monday - Friday

Standard Work Hours

  • Core hours: 8:00 am - 4:30 pm
  • May work weeknds in support of the mission

Travel Expectations

  • 30 - 50%
  • Must have active US Passport

Travel Schedule

  • As needed to support the mission

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